Frequently Asked Questions

Simple answers to your important questions

Answers to Common Questions

Can't find the answer you need? Please contact us and we will be happy to help!

No, we do not allow torrents or other P2P applications on our services.
Yes, all our hosting packages excluding Dedicated Servers include a 30 day money back guarantee. Only new customers are eligible for our 30 day money back guarantee. If the TOS/AUP agreed upon when ordering is violated this also makes you ineligible for the 30 day money back guarantee. We also reserve the right to not accept a refund request on a case by case basis if we feel our services were abused and/or taken advantage of.
VPSs are provisioned immediately upon successful payment and automated fraud check completion. The system may take up to 5 minutes to deploy your VPS and send the welcome email. Dedicated servers are generally delivered in 12-24 hours. Orders failing automated fraud checks will be subjected to manual order review by our staff and will cause your order to be delayed.
Yes, in order to purchase a hosting package you will need your own domain.
We accept credit cards (Visa, MasterCard, American Express) as well as Pay Pal. On a per customer basis we will accept checks.
Cloud server systems with VPS.net are very easy to get up and running with pre-installed software and require very little experience to get started. However, remember that this is not a managed service, so you will be responsible for maintaining your server. We therefore recommend that you take the time to gain a basic understanding of Linux administration.
No, we do not offer domain registration of transfer services at this time.
You will receive your login details via email.
Absolutely. We recommend configuring iptables on all cloud servers, as well as keeping up-to-date with patches to keep your systems secure.
Once backups are enabled on your system, it will automatically be backed up every day, and archived every week and every month, so you will always have the opportunity to roll back your cloud server in case something goes wrong.
This depends entirely on how much data is stored on your system. Upgrades are usually completed within a minute, but downgrades can take up to an hour.
No, we do not allow adult content hosting of any description on our servers. Failure to comply with this, as outlined in our acceptable use policy may lead to termination of your account.
Yes, all hosting accounts come with the comprehensive webmin hosting software. This allows you to configure all aspects of your hosting package including emails, databases, stats, security, add-on domains and much more